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Frequently asked questions
What is the difference between Satro Choc 08 and artisan gourmet hot chocolate?
Satro Choc 08 is a ‘premium standard’ vending hot chocolate with ~14% cocoa, positioned for intensive professional use (vending machines, office cafeterias, waiting rooms). Differences compared with artisan gourmet hot chocolate (such as Van Houten Van Praet, Pralus, Weiss):
- Cocoa content — Satro Choc 08 ~14% versus gourmet ~25–30%. Gourmet hot chocolate has a more intense raw cocoa flavour but costs considerably more.
- Recipe — Satro includes whole milk powder for automatic creaminess (just add water). Artisan gourmet hot chocolate is often ‘pure cocoa’, to be mixed separately with hot milk.
- Dissolving speed — Satro Choc 08 dissolves instantly in 5–10 s, optimised for vending machines. Gourmet hot chocolate may require 20–30 s of whisking.
- Yield / cost — Satro ~70–80 cups/kg at a low cost per cup. Gourmet ~50–60 cups/kg at 3–5× the cost.
Choc 08 is the right choice for regular office/vending use — an optimised balance of enjoyment and price, with high user satisfaction. For premium gourmet hot chocolate service (hotels rated 4–5 stars, fine dining restaurants, speciality cafés), choose artisan gourmet hot chocolate.
Is it compatible with my vending machine / automatic dispenser?
Yes — Satro Choc 08 powder is compatible with almost all standard vending machines on the market:
- Necta (Krea Touch, Kikko, Colibri, Concerto, Brio) — Italy.
- Saeco Vending (Cristallo, Diamante, Rubino) — Italy / Philips.
- Rheavendors (Cino, Luce, XX, Sagoma) — Italy.
- Bianchi Industry (Aria, Sprint, Vega, Iris) — Italy.
- Crane (Milano, Diamond, Genesis) — United States.
Follow the machine manufacturer's filling procedure (dedicated chocolate powder canister). Consult your vending machine manual for the programmed dose in grams per cup (typically 10–15 g for this recipe). If you are unsure about machine compatibility, contact your vending technician or our B2B team.
Can you make it by hand at the office without a machine?
Yes, very easily. To make hot chocolate by hand at the office or at home:
- Simple version — 12–15 g of Satro Choc 08 powder + 150–200 ml of hot water at 85–90°C in a cup, stir for 5–10 seconds. Ready.
- Creamy version — 15 g of powder + 150 ml of hot whole milk + whisk vigorously. Creamier than with water.
- Gourmet upgrade — 15 g of powder + 150 ml of hot milk + 1 square of 70% dark chocolate for a more intense flavour + a pinch of fleur de sel or cinnamon. Brings the result close to artisan gourmet hot chocolate.
Tip: to avoid lumps, add the powder first, then gradually add the hot water/milk while whisking (doing it the other way round creates lumps that remain at the bottom of the cup).
Does it contain allergens?
Yes — Satro Choc 08 contains:
- Milk (lactose, milk proteins) — present in the whole milk powder.
- Soya (possible traces) — soya lecithin used as a standard chocolate emulsifier.
- Gluten (possible traces) — depends on the factory; check the labelling for each batch.
Free from: nuts (hazelnuts, almonds), eggs, peanuts, fish, crustaceans, sesame — except for possible traces from cross-contamination, depending on the German factory's specifications.
If you are lactose intolerant, choose a vegan hot chocolate (oat-, almond- or soya-based) or consult the specialist hot drinks catalogue for suitable options. If you have coeliac disease, require ‘gluten-free’ certification from the supplier — this is not guaranteed for this standard product.
What is Satro and how is it linked to Barry Callebaut?
Satro Quality Drinks is a German brand of premium vending drinks, founded in 1969 in Lippstadt (Westphalia, Germany). Historically owned by FrieslandCampina Kievit (a Dutch dairy group and leader in powdered coffee creamer), Satro has specialised in soluble powders for vending machines — hot chocolate, cappuccino, café latte, instant teas and flavoured drinks.
Since 2016, Satro has been part of the Barry Callebaut group, the world's number 1 in B2B cocoa and chocolate (headquartered in Zurich, Switzerland, turnover of approximately 8 billion €, present in more than 40 countries). This acquisition strengthens Satro's expertise in professional hot drinks for vending machines through the strength of Barry Callebaut's cocoa network. The result for the end user: more consistent recipe quality + traceable cocoa sourcing + continuous range innovation.
Delivery — times and costs?
Tracked delivery in mainland France: delivery to a pick-up point costs 4,90 € for this product alone, or 8,90 € for home delivery; free delivery to a pick-up point on orders of 99 € or more and home delivery on orders of 249 € or more. The exact cost is shown in your basket based on the total weight and address. For large vending/HORECA orders (10 or more bags, or a pallet of 200 bags), contact our B2B team for volume discounts, pallet delivery and business invoicing (SIRET, intra-community VAT number).
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