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Frequently Asked Questions
What is the difference between Satro Choc 08 and a gourmet artisanal chocolate?
Satro Choc 08 is a "premium standard" vending chocolate with approximately 14% cocoa, positioned for intensive professional use (vending machines, office cafeterias, waiting rooms). Differences compared to artisanal gourmet chocolate (such as Van Houten, Van Praet, Pralus, Weiss):
- Cocoa content — Satro Choc 08 ~14% vs gourmet ~25-30%. The gourmet version has a higher concentration of raw cocoa but is significantly more expensive.
- Recipe — Satro includes whole milk powder for automatic creaminess (just water). The artisanal gourmet version often uses "pure cocoa" to be mixed with hot milk separately.
- Dissolving speed — Satro Choc 08 dissolves instantly in 5-10 seconds, optimized for vending machines. Gourmet may require 20-30 seconds of whisking.
- Yield/cost — Satro ~70-80 cups/kg at low unit cost. Gourmet ~50-60 cups/kg at 3-5 times higher cost.
Choc 08 is the right choice for regular office/vendor use — optimal value for money, high user satisfaction. For premium hot chocolate service (4-5* hotel, gourmet restaurant, specialty café), opt for artisanal gourmet chocolate.
Compatible with my vending machine / automatic dispenser?
Yes — the Satro Choc 08 powder format is compatible with almost all standard vending machines on the market :
- Necta (Krea Touch, Kikko, Colibri, Concerto, Brio) — Italy.
- Saeco Vending (Cristallo, Diamante, Rubino) — Italy / Philips.
- Rheavendors (Cino, Luce, XX, Sagoma) — Italy.
- Bianchi Industry (Aria, Sprint, Vega, Iris) — Italy.
- Crane (Milano, Diamond, Genesis) — United States.
Filling follows the machine manufacturer's protocol (dedicated chocolate powder canister). Consult your vending machine's manual for the programmed dosage in grams per cup (typically 10-15 g for this recipe). If you are unsure about machine compatibility, contact your vending technician or our B2B department.
Is it possible to prepare food manually in the office without a machine?
Yes, very easily. For a homemade hot chocolate at the office or at home:
- Simple version — 12-15 g of Satro Choc 08 powder + 150-200 mL of hot water 85-90 °C in a cup, stir 5-10 seconds. Ready.
- Creamy version — 15g of powder + 150ml of warm whole milk + whisk vigorously. Creamier than with water.
- Gourmet-boosted version — 15g of powder + 150ml of hot milk + 1 square of 70% dark chocolate to intensify the flavor + a pinch of fleur de sel or cinnamon. Elevates the result to a near-artisanal gourmet level.
Tip: to avoid lumps, pour the powder in first, then gradually add the hot water/milk while whisking (the reverse method creates lumps that remain at the bottom of the cup).
Does it contain allergens?
Yes — Satro Choc 08 contains:
- Milk (lactose, milk proteins) — present in whole milk powder.
- Soy (possible traces) — soy lecithin used as a standard chocolate emulsifier.
- Gluten (possible traces) — depending on the factory, check the batch-by-batch labeling.
Free from : nuts (hazelnut, almond), eggs, peanuts, fish, crustaceans, sesame — except for possible cross-contamination according to German factory specifications.
For those with lactose intolerance , opt for a vegan hot chocolate (made with oats, almonds, or soy) or consult the specialized hot beverages catalog for suitable options. For those with celiac disease , request "gluten-free" certification from the supplier—this is not guaranteed on this standard product.
What is Satro and what is his connection to Barry Callebaut?
Satro Quality Drinks is a German brand of premium vending drinks founded in 1969 in Lippstadt (Westphalia, Germany). Historically owned by FrieslandCampina Kievit (a leading Dutch dairy group in "creamer" powder for coffee), Satro specializes in soluble powders for vending machines — hot chocolates, cappuccinos, lattes, instant teas, and flavored drinks.
Since 2016, Satro has been part of the Barry Callebaut, the world's leading B2B cocoa and chocolate (headquartered in Zurich, Switzerland, with approximately €8 billion in revenue and a presence in over 40 countries). This acquisition consolidates Satro's expertise in professional hot beverage vending with the strength of the Barry Callebaut cocoa network. The result for the end user: more consistent recipe quality, traceable cocoa sourcing, and continuous product range innovation.
Delivery — timeframe and costs?
Tracked delivery in mainland France (GLS): delivery to a point pickup €4.90 for this product alone, home delivery €8.90 ; free delivery to a point pickup for orders over €99 and free home delivery for orders over €249 . The exact amount will be displayed in your cart based on the total weight and address. For large vending/HORECA volumes (10+ bags or a pallet of 200 bags), contact our B2B department for tiered pricing, Chronopost/Geodis pallet delivery, and company invoicing (SIRET number, intra-community VAT number).
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