4,6/5·1,749 verified reviewsPackages are usually shipped within 24 hours after payment receipt and delivered within an average of 24 to 72 hours after dispatch. They are shipped via GLS with a tracking number and delivered with signature. Packages can also be shipped via UPS Extra and delivered against signature. Please contact us before choosing this shipping method, as it incurs additional fees. Whatever shipping method you choose, we will send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage costs. Preparation costs are fixed, while shipping costs vary according to the total weight of the parcel. We recommend that you group all your items into a single order. We cannot combine two separate orders and shipping costs apply to each of them. Your parcel is shipped at your own risk, but special care is taken with fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
In the event of absence during a delivery or if a delivery initially planned to be made to your home is redirected to a relay point , Cafemalin cannot be held responsible for these changes and no corrective action will be taken by us.
Shipping costs will be automatically calculated on the order page based on the total weight of the package and the delivery address. These costs include preparation, packaging, and shipping fees.
Answers to the most frequently asked questions from our customers: delivery times, costs, carriers, returns.
packages Cafemalin are shipped within 24 hours of receiving payment (on weekdays before 4 PM), and then delivered within 24 to 72 hours in mainland France, depending on the shipping method chosen. In practice, most orders arrive within 24 to 48 hours via GLS or Chronopost. Orders placed on Friday afternoon are shipped on Monday morning.
Yes: delivery is free for orders over €99 to a point (Mondial Relay, Relais Colis) in mainland France. For home delivery via Chronopost or UPS Extra with signature confirmation, the cost is automatically calculated at checkout based on weight and destination.
Cafemalin works with GLS (primary carrier, signature required upon delivery with tracking number), Chronopost (24-hour express delivery in mainland France), Colissimo (La Poste, delivery without signature or to a point ), and Mondial Relay/Relais Colis (economy delivery point ). UPS Extra is available upon request for urgent international shipments.
Yes, we deliver to 15 European countries : France, Belgium, Luxembourg, Switzerland, Germany, Italy, Spain, Portugal, the Netherlands, Austria, Denmark, Ireland, Sweden, Finland, and the Czech Republic. Delivery times vary from 24-48 hours in France to 3-5 days in other European Union countries. Shipping costs are calculated automatically at checkout based on weight and destination.
As soon as your order is shipped, you will receive a tracking link and tracking number by email. For GLS shipments, tracking is available at gls-group.eu. For Chronopost, it's available at chronopost.fr. You can also track your order from your customer account Cafemalin.
If you are not home for a home delivery, the carrier will usually leave a delivery notice and redirect the package to a point partner pickup please contact our customer service department by email or phone (+33 1 39 85 85 65, Monday-Friday 9am-6pm): we will immediately open an investigation with the carrier.
Yes, you have a legal right to return your order within 14 days of receiving your package (unopened items only, for food hygiene reasons). If the error is ours, we will send you a free return label and refund or resend the correct products immediately upon receipt of the original package. For all return requests, please contact us first by email at [email protected]
Any other questions? Contact our customer service — we'll respond within 24-48 hours.
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