Parcels are generally dispatched within 24 hours of receipt of payment and delivered within an average of 24 to 72 hours after dispatch. They are sent via GLS with a tracking number and require a signature on delivery. Parcels can also be sent via UPS Extra with a signature required on delivery. Please contact us before choosing this delivery method, as it incurs additional charges. Whichever delivery method you choose, we send you a link to track your parcel online.
Delivery charges include handling and packaging costs as well as postage. Handling charges are fixed, while transport costs vary according to the total weight of the parcel. We recommend placing all your items in a single order. We cannot combine two orders placed separately, and delivery charges apply to each order. Your parcel is dispatched at your own risk, but particular care is taken with fragile items.
Boxes are appropriately sized and your items are properly protected.
If you are out when delivery is attempted, or if a delivery originally scheduled for your home is redirected to a pick-up point, Cafemalin cannot be held responsible for these changes and will not take any corrective action.
Delivery costs will be calculated automatically on the order page based on the total weight of the parcel and the delivery address. These costs include handling, packaging and transport.
Answers to our customers' most frequently asked questions: delivery times, charges, carriers and returns.
Cafemalin parcels are dispatched within 24 hours of receipt of payment (on weekdays before 4 pm), then delivered within 24 to 72 hours in mainland France, depending on the delivery method chosen. In practice, most orders arrive within 24 to 48 hours via GLS or Chronopost. Orders placed on Friday afternoon are dispatched on Monday morning.
Yes: delivery is free on orders of 99 € or more to a pick-up point (Mondial Relay, Relais Colis) in mainland France. For home delivery by Chronopost or UPS Extra with a signature required, charges are calculated automatically in your basket based on weight and destination.
Cafemalin works with GLS (main carrier, signed-for delivery with a tracking number), Chronopost (24-hour express delivery in mainland France), Colissimo (La Poste, delivery without a signature or to a pick-up point) and Mondial Relay / Relais Colis (economical pick-up point delivery). UPS Extra is available on request for urgent international shipments.
Yes, we deliver to 15 European countries: France, Belgium, Luxembourg, Switzerland, Germany, Italy, Spain, Portugal, the Netherlands, Austria, Denmark, Ireland, Sweden, Finland and the Czech Republic. Delivery times range from 24–48 hours in France to 3–5 days in other European Union countries. Delivery charges are calculated automatically in your basket based on weight and destination.
As soon as your parcel is dispatched, you receive a tracking link by email, along with the parcel number. For GLS, you can track it at gls-group.eu. For Chronopost, at chronopost.fr. You can also track your order through your Cafemalin customer account.
If you are out when home delivery is attempted, the carrier usually leaves a delivery card and redirects the parcel to a partner pick-up point (or makes a second attempt, depending on the carrier). If your parcel does not arrive within the expected timeframe, contact our customer service team by email or telephone (+33 1 39 85 85 65, Monday–Friday, 9 am–6 pm): we will immediately open an investigation with the carrier.
Yes, you have a statutory period of 14 days from receipt of the parcel to return your order (unopened items only, for food hygiene reasons). If we have made an error, we will send you a free returns label and issue a refund or send the correct products immediately upon receipt of the original parcel. For any return request, please contact us first by email at [email protected].
Have another question? Contact our customer service team — reply within 24–48 hours.
We use cookies to make shopping easier, offer you deals and services that match your tastes, display personalised adverts, and analyse visits to make your experience even more enjoyable. Accept them and enjoy browsing that's as pleasant as a good espresso.
