Only the French version is legally binding. Read the French version
These terms and conditions of sale govern the relationship between:
– The company LES NOUVEAUX MONDES (trading name Cafemalin) and persons wishing to purchase one or more of the products offered for sale on www.cafemalin.com, hereinafter individually referred to as “the customer”.
For the avoidance of doubt, these terms govern the sale by LES NOUVEAUX MONDES of the items displayed on www.cafemalin.com.
These terms apply to the exclusion of all other terms, solely to individuals acting in a non-commercial capacity.
The customer may place an order on the website: www.cafemalin.com.
Placing an order constitutes full and unconditional acceptance of these terms and conditions of sale.
An order will only be considered once payment has been accepted.
LES NOUVEAUX MONDES undertakes to fulfil the orders it receives.
Products will be sent to the delivery address provided by the customer during the ordering process, provided that it is within the permitted delivery areas specified in the sales offer.
If a parcel is returned because it was not collected from a pick-up point or because the address details were incomplete or incorrect, the return shipping costs will be charged, as will the cost of resending it. The order will be refunded immediately once the items have been returned, less the costs mentioned above.
If the recipient’s details are entered incorrectly, LES NOUVEAUX MONDES cannot be held liable for any inability to deliver the product(s) ordered.
Important: Product photographs displayed on the website are not contractually binding. They are provided for illustrative purposes and may show minor differences from the final product.
Delivery times: See the dedicated “Delivery” page on our website.
Regular Delivery: orders placed with the “Regular Delivery” option (a subscription with no minimum term, see article 10) are delivered to your home in mainland France, excluding Corsica, at the pick-up point delivery rate (free for product orders of 99 € or more per delivery), under the terms set out in the Regular Delivery Terms.
LES NOUVEAUX MONDES reserves the right to change product prices at any time. However, products ordered will be invoiced at the prices in force when the orders are recorded, subject to the availability of those products.
Payment must be made in full when the order is placed.
LES NOUVEAUX MONDES does not offer payment by instalments or accept part payments or deposits. Any payment facilities offered by PayPal (“payment in 4 instalments”) are provided solely by PayPal and are subject to its own terms; LES NOUVEAUX MONDES receives payment in full when the order is placed.
The customer pays for the order using one of the payment methods offered when placing the order:
For an order with regular deliveries (the “Regular Delivery” option), only credit or debit cards (including Apple Pay and Google Pay) are accepted: the first delivery is paid for when the order is placed, and each subsequent delivery is paid for in full when due, by charging the saved card, following a reminder email sent three days beforehand (see the Regular Delivery Terms).
The customer has a cancellation period of 14 days from receipt of the item to return it and obtain a refund.
Return conditions:
Refund:
The refund will be issued within a maximum of 15 days of receipt of the return.
When placing an order, a private customer whose delivery address is in mainland France (excluding Corsica) or Monaco may purchase a commercial guarantee called the “Easy Returns Option” by ticking the relevant box. This allows the customer, for 30 days from receipt, to return all or some of the products, unopened, complete and in their original packaging, without giving a reason, with the return costs covered by LES NOUVEAUX MONDES, and to receive a refund for the returned products to the payment method used. Its price, which is always displayed before purchase and shown on the invoice, depends on the total value of the products in the order incl. VAT, according to the pricing schedule published on the Easy Returns Option page; the option is not available for orders with a product value above 999,99 €, for business customers or for in-store collection. The full terms (return requests, time limits, exclusions and refunds of the option price) are set out on that page, which forms part of these terms and conditions. The Easy Returns Option is in addition to the statutory guarantees (right to cancel, statutory guarantee of conformity and guarantee against hidden defects), which apply to all orders whether or not the option is purchased.
For an order with Regular Delivery, any Easy Returns Option purchased is renewed and charged for each delivery, at the rate applicable to the value of that delivery. It can be removed at any time through the customer account, with removal taking effect from the next delivery (Regular Delivery Terms and Conditions, Article 7).
The customer’s personal information is necessary to manage their order.
Under the French Data Protection Act of 6 January 1978, the customer has the right to access and rectify their data.
To make a request, simply send an email to: [email protected]
Products sold on www.cafemalin.com comply with current French legislation.
All texts, comments, works, illustrations, images and logos on www.cafemalin.com are protected by intellectual property rights and are the exclusive property of LES NOUVEAUX MONDES.
Some logos, trademarks or graphic elements displayed on the website may belong to third parties.
LES NOUVEAUX MONDES claims no rights over these third-party elements.
These terms and conditions of sale are governed by French law.
In the event of a dispute, exclusive jurisdiction is granted to the competent French courts.
Certain consumable products can be ordered with the “Regular Delivery” option, which constitutes a subscription contract with no minimum term within the meaning of the French Consumer Code (referred to as “regular deliveries”): the customer chooses a delivery frequency (every 1 to 6 months) and automatically receives the product at that frequency, with a 5% discount on the selling price in force on the date of each delivery. Regular deliveries can be rescheduled, changed or stopped at any time, free of charge, from the “Regular Delivery” section of the customer account; cancellation takes effect immediately. Each delivery is automatically charged to the card saved with our payment provider, following a reminder email sent three days beforehand.
Full details (prices and notification of increases, home delivery in mainland France excluding Corsica at the pick-up point rate, free on orders of 99 € or more, payment, product availability, cancellation and the right to cancel) are set out in the Regular Delivery Terms, which form part of these terms and take precedence over them for orders with regular deliveries.
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