Serenity Option

Free returns, 30 days to change your mind. By adding the Peace of Mind Option to your order, you have 30 days after receipt to return all or part of your products, without needing to provide a reason : we'll send you the return label, the return shipping is free, and we'll refund the cost of the returned products. This is in addition to your statutory rights, which remain fully intact.

1. What is the Serenity Option?

The Serenity Option is a commercial guarantee as defined by Articles L217-21 et seq. of the French Consumer Code, offered by the company LES NOUVEAUX MONDES (trading as Cafemalin), 30 rue de l'Escouvrier, 95200 Sarcelles, France (the "guarantor"). It is optional and subject to a fee : you select it when placing your order by checking the box provided for this purpose; it is never added without your consent.

It gives you, beyond what the law requires:

30 days from receipt to change your mind, instead of the 14 days of the right of withdrawal;
Free return : the return label is provided to you and the return shipping costs are covered by Cafemalin (under the law, they are the responsibility of the customer);
refunds for returned productswill be issued to the payment method used for the order.

2. Duration and territory

Duration : 30 calendar days from the delivery date indicated by the carrier (or from the collection date in the case of availability at a point ).
Territory : Orders delivered in mainland France (excluding Corsica) and Monaco. This option is not available for deliveries to Corsica, French overseas departments and territories, or abroad, nor for in-store pickup.
Beneficiaries : individual customers. It is not offered when the "You are a professional" box is checked during the ordering process.

3. Price

The price of the Serenity Option depends on the total amount of the products in your order (after discount, excluding delivery charges). It is displayed before you tick the box, appears on your invoice, and includes VAT (20%).

Product cost (including VAT, after discount)	Option price (including VAT)
up to €29.99	1,90 €
from €30.00 to €49.99	2,90 €
from €50.00 to €79.99	3,90 €
from €80.00 to €119.99	4,90 €
from €120.00 to €169.99	6,90 €
from €170.00 to €249.99	8,90 €
from €250.00 to €399.99	11,90 €
from €400.00 to €599.99	14,90 €
from €600.00 to €999.99	19,90 €
€1,000 and more	option not offered

4. How to return a product

Request a return within 30 days of receipt by emailing [email protected] (or via "My Account > Orders" if you have an account), indicating your order number and the products concerned. No reason is required.
We will send you a prepaid return label by email within 2 business days.
Pack the products in a closed box (their original packaging intact, protected for transport), stick the label on and drop off the package at a point relay within 14 days of receiving the label.
We will refund returned products within 14 days of their receipt at our warehouse, to the original payment method. If you return the entire order, the delivery charges you paid will also be refunded.

5. Condition of the products

Products must be unopened, complete and in their original packaging, in a condition to be resold.
For reasons of hygiene and food safety, a food product whose packaging has been opened (box or bag of capsules, pack of coffee beans or ground coffee, pods, teas, drinks, sugars…) cannot be returned (article L221-28 of the Consumer Code).
Machines and accessories: unused, complete (accessories, instructions, manufacturer's warranty), in their original packaging.
A product returned to us damaged due to use or insufficient packaging for transport may be eligible for a partial refund, taking into account the depreciation.

6. What the option does not cover

Opened or partially used products, gift cards, personalized products.
Professional orders, delivered outside mainland France and Monaco (Corsica, DOM-COM, abroad), or collected in store.
Damage, loss or delay during delivery: these fall under our legal obligation to deliver in accordance with the order and are covered by Cafemalin for all orders, option or not — write to us within 48 hours of receipt.
The Serenity Option is not an insurance contract.

7. Option price: refund

If your order is cancelled before shipment, the Serenity Option is fully refunded along with the rest of the order.
Once the order has been shipped, the price of the option corresponds to a service rendered and is not refundable, whether or not you return any products.
If you exercise your legal right of withdrawal (14 days) on the entire order, the option, which is an accessory to the order, will be refunded to you along with it.

8. Your legal rights remain fully intact

The Serenity Option is in addition to, and does not replace, the guarantees provided by law. Regardless of the option, for all orders:

You have a right of withdrawal of 14 days from receipt (articles L221-18 et seq. of the Consumer Code), the return costs then remaining at your expense; it does not apply to goods whose packaging has been opened (article L221-28);
You benefit from the legal guarantee of conformity (articles L217-3 to L217-20 of the Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the Civil Code).

In accordance with Article L217-22 of the Consumer Code, the seller remains bound by the legal guarantee of conformity and the guarantee against hidden defects. Regulatory information (appendix to Article D211-2 of the Consumer Code):

The consumer has two years from the date of delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to prove the existence of the lack of conformity, not the date on which it appeared.

When a sales contract provides for the continuous provision of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or service throughout the entire provision period. During this period, the consumer is only required to prove the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the item is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:

1° The professional refuses to repair or replace the item;

2° The repair or replacement of the item takes place after a period of thirty days;

3° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if he bears the costs of installing the repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. In such cases, the consumer is not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period of immobilization of the goods for the purpose of repair or replacement suspends the warranty which remained to run until delivery of the repaired goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.

9. Guarantor and contact

LES NOUVEAUX MONDES (Cafemalin), 30 rue de l'Escouvrier, 95200 Sarcelles, France — SIREN 399 896 703, RCS Bobigny, VAT number FR38399896703 · [email protected] · 01 39 85 85 65, Monday to Friday.

These conditions are outlined in your order confirmation email and can be viewed at this address; a copy will be sent to you upon request. They supplement our general terms and conditions of sale.

Version of September 11, 2026.