Easy Returns Option

Free returns, 30 days to change your mind. By adding the Easy Returns Option to your order, you have 30 days after receipt to return all or some of your products to us, without having to give a reason: we send you the return label, we cover the return delivery costs, and we refund the returned products. It is in addition to your statutory rights, which remain unaffected.

1. What the Easy Returns Option is

The Easy Returns Option is a commercial guarantee within the meaning of Articles L217-21 et seq. of the Consumer Code, offered by LES NOUVEAUX MONDES (trading as Cafemalin), 30 rue de l’Escouvrier, 95200 Sarcelles, France (the “guarantor”). It is optional and subject to a charge: you select it when placing your order by ticking the relevant box; it is never added without your agreement.

It gives you the following benefits beyond your statutory rights:

30 days from receipt to change your mind, instead of the 14 days provided under the right to cancel;
free returns: a return label is provided and Cafemalin covers the return delivery costs (under the statutory provisions, these are payable by the customer);
a refund for the returned products to the payment method used for the order.

2. Duration and geographical scope

Duration: 30 calendar days from the delivery date recorded by the carrier (or the collection date if the parcel is made available at a pick-up point).
Geographical scope: orders delivered in mainland France (excluding Corsica) and Monaco. The option is not available for deliveries to Corsica, French overseas departments and collectivities or other countries, or for in-store collection.
Eligible customers: private customers. The option is not available when the “You are a business customer” box is ticked at checkout.

3. Prices

The price of the Easy Returns Option depends on the total value of the products in your order incl. VAT (after discounts, excluding delivery charges). It is displayed before you tick the box, appears on your invoice and includes VAT (20%).

Product value (incl. VAT, after discounts)	Option price (incl. VAT)
up to 29,99 €	1,90 €
from 30,00 € to 49,99 €	2,90 €
from 50,00 € to 79,99 €	3,90 €
from 80,00 € to 119,99 €	4,90 €
from 120,00 € to 169,99 €	6,90 €
from 170,00 € to 249,99 €	8,90 €
from 250,00 € to 399,99 €	11,90 €
from 400,00 € to 599,99 €	14,90 €
from 600,00 € to 999,99 €	19,90 €
1 000 € and above	option not available

4. How to return a product

Request a return within 30 days of receipt by emailing [email protected] (or through “My account › Orders” if you have an account), stating your order number and the products concerned. No reason is required.
We will email you a prepaid return label within 2 working days.
Pack the products in a sealed cardboard box (with their original packaging intact and protected for transport), attach the label and drop off the parcel at a pick-up point within 14 days of receiving the label.
We will refund you for the returned products within 14 days of receiving them at our warehouse, using the payment method used for the order. If you return the entire order, the delivery charges you paid will also be refunded.

5. Condition of products

Products must be unopened, complete and in their original packaging, in a condition suitable for resale.
For hygiene and food safety reasons, a food product whose packaging has been opened (box or bag of capsules, pack of coffee beans or ground coffee, pods, teas, drinks, sugars, etc.) cannot be accepted for return (Article L221-28 of the Consumer Code).
Machines and accessories: unused, complete (accessories, instructions, manufacturer's guarantee) and in their original packaging.
A product returned to us damaged as a result of use or inadequate packaging for transport may be subject to a partial refund reflecting its diminished value.

6. What the option does not cover

Opened or partly used products, gift cards and personalised products.
Business orders, orders delivered outside mainland France and Monaco (Corsica, French overseas departments and collectivities, other countries), or orders collected in store.
Breakage, loss or delay during delivery: these fall under our statutory obligation to deliver in conformity with the contract and are handled by Cafemalin for all orders, with or without the option — write to us within 48 hours of receipt.
The Easy Returns Option is not an insurance contract.

7. Refunding the option price

If your order is cancelled before dispatch, the Easy Returns Option is refunded in full along with the rest of the order.
Once the order has been dispatched, the price of the option corresponds to a service provided and is not refunded, whether or not you return any products.
If you exercise your statutory right to cancel (14 days) for the entire order, the option, as an ancillary part of the order, is refunded along with it.

8. Your statutory rights remain unaffected

The Easy Returns Option is in addition to the guarantees provided by law and does not replace them. Whether or not you purchase the option, for every order:

you have a right to cancel within 14 days of receipt (Articles L221-18 et seq. of the Consumer Code), in which case you remain responsible for the return costs; this right does not apply to foodstuffs whose packaging has been opened (Article L221-28);
you benefit from the statutory guarantee of conformity (Articles L217-3 to L217-20 of the Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 of the Civil Code).

Under Article L217-22 of the Consumer Code, the seller remains bound by the statutory guarantee of conformity and the guarantee against hidden defects. Regulatory information (annex to Article D211-2 of the Consumer Code):

The consumer has two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity becomes apparent. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it became apparent.

Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or digital service throughout the agreed supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it became apparent.

The statutory guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience.

If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension to the original guarantee.

If the consumer requests a repair but the seller insists on replacement, the statutory guarantee of conformity is renewed for a period of two years from the date the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund upon returning the goods, if:

1. The trader refuses to repair or replace the goods;

2. The repair or replacement of the goods takes place after thirty days;

3. The repair or replacement of the goods causes significant inconvenience to the consumer, particularly where the consumer ultimately bears the cost of taking back or collecting the non-conforming goods, or bears the cost of installing the repaired or replacement goods;

4. The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price of the goods or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In this case, the consumer is not required to request repair or replacement of the goods first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for use while being repaired or replaced suspends the remaining guarantee period until the goods are delivered in working order.

The rights mentioned above arise from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who obstructs the implementation of the statutory guarantee of conformity in bad faith is liable to a civil fine of up to 300 000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or a full refund upon returning the goods.

9. Guarantor and contact details

LES NOUVEAUX MONDES (Cafemalin), 30 rue de l’Escouvrier, 95200 Sarcelles, France — SIREN 399 896 703, RCS Bobigny, EU VAT number FR38399896703 · [email protected] · 01 39 85 85 65, Monday to Friday.

These terms are included in your order confirmation email and remain available at this address; a copy will be sent to you on request. They supplement our terms and conditions of sale.

Version dated 11 September 2026.